CoSIDA Career Center

Customer Support Specialist

The team at SIDEARM provides the technology platform that powers the official websites, mobile apps, statistical integration, live audio and video streaming, and e-commerce platforms of more than 1,000 collegiate athletic partners across the nation.

We’re a passionate mix of technologists, creatives, and strategists that care deeply about the products we create, and the people we create them for. We stand at the intersection of sports and technology, and are constantly innovating and evolving our products to deeply integrate the industries and provide exceptional products for our partners and their fans.

We're fortunate enough to be trusted by some of the biggest brands in the industry, including 250 NCAA Division I programs, and over 40 of the 65 Power 5 athletic departments.
We are actively accepting applications for an Account Manager/Customer Support Specialist to join our Customer Support team. In this role, you’ll focus on interacting with SIDEARM’s 1000+ clients on a daily basis through our ticketing system/phone/email in order to help them use our CMS platform and other products to their fullest potential.


Our Ideal candidate
You are willing to learn. You’ll provide clients with knowledgeable guidance through SIDEARM’s digital products. Products include SIDEARM’s proprietary content management system, live stats, infographics, etc.

You are a problem solver. You’ll provide timely and educated responses to client problems via phone, email or the support ticket system.

You have a positive attitude. You’ll create and maintain positive and long-term relationships with SIDEARM’s client base.

You are a great communicator. You’ll serve as the liaison between customers experiencing advanced problems and SIDEARM’s technical team.

You are a team player. You’ll be available for a flexible work schedule to accommodate for clients in different time zones.

Success Criteria
Your success will be measured based on:
  • Your ability to communicate well with others in accomplishing tasks.
  • Your ability to manage multiple tasks simultaneously.
  • Your overall positive outlook and upbeat demeanor with the ability to remain positive in high-stress situations.
  • Your willingness to recognize role as part of a team.


Minimum Requirements
  • Bachelor’s degree in Sport Management or related field
  • 2+ years of athletic communications experience
  • Basic understanding of athletics website CMS

We’ll be extra impressed if you have experience with
  • StatCrew software

Think you’d be a great fit for our team? Drop us a line and introduce yourself! We’d love to get the conversation started.